Satin platform pump

We offer complimentary shipping on all online orders, with delivery typically completed within 10 business days.

Please note that you may be subject to additional import duties, taxes, or fees depending on your delivery destination. These charges are determined by local customs authorities and are not collected or controlled by our Online Store. While shipping is free, these additional costs may apply and are the responsibility of the customer.

If your estimated delivery date is not convenient, you may choose an alternative date within 5 business days. Where available, you can also select a specific time slot for delivery.

Our shipping partners include DHL, UPS, TNT, FedEx, Royal Mail, Chronopost, and Aramex.

We accept returns within 15 days of delivery. To request an exchange, please complete the Return Form using your order number. Items must be returned in their original condition—unworn, unwashed, with all tags and packaging intact. You may also exchange items at any Elie Saab boutique by presenting your airway bill and invoice.

If the new item is of higher value, you will be charged the difference. If it is of lesser value, the difference will be refunded.